Last Updated: 04 January 2026
Privacy Policy for Pro Locksmith Corp
Pro Locksmith Corp is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how Pro Locksmith Corp ("we," "us," or "our") collects, uses, shares, and protects the personal information we gather from you when you interact with our services, website, or communicate with us.
As a locksmith business located in Charlotte, NC, USA, we understand the sensitive nature of the services we provide and strive to maintain your trust and confidence.
1. Information We Collect
Pro Locksmith Corp collects various types of information to provide and improve our locksmith services.
1.1. Information You Provide to Pro Locksmith Corp
When you contact us, request a service, or interact with us directly, you may provide us with personal information, including:
* Contact Information: Your name, phone number, email address, and physical address (for service delivery). * Service Details: Information about the locksmith service you require, such as the type of lock, specific issue, location of service, property type (residential, commercial, automotive), and any specific access instructions. * Payment Information: If you make a payment for our services, we collect payment details such as credit card numbers or bank account information. This information is typically processed by secure third-party payment processors. * Communications: Records of your communications with us, including phone calls (which may be recorded for quality assurance and training purposes), emails, and contact form submissions. * Account Information: If you create an account with us, we collect your username and password.
1.2. Information We Collect Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity:
* Device and Usage Information: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on our site, and clickstream data. * Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our website and hold certain information. (See Section 7 for more details).
1.3. Information from Third Parties
We may receive information about you from third parties, such as:
* Referral Services: If you contact us through a third-party referral or directory service. * Social Media: If you interact with our social media pages. * Publicly Available Sources: Information from public databases, when permitted by law.
2. How Pro Locksmith Corp Uses Your Information
Pro Locksmith Corp uses the collected information for various purposes, primarily to provide and improve our locksmith services:
* To Provide Services: To schedule and dispatch technicians, fulfill service requests (e.g., emergency lockout, rekeying, lock installation, security upgrades), verify your identity, and ensure our technicians arrive at the correct location. * Communication: To communicate with you regarding your service requests, appointments, updates, confirmations, and to respond to your inquiries or feedback. * Billing and Payments: To process payments for services rendered and manage billing. * Service Improvement: To analyze how our services are used and to improve the quality, efficiency, and safety of our locksmith operations and website. * Internal Operations: For record-keeping, administrative purposes, and to comply with legal obligations. * Marketing (with consent): To send you promotional materials, special offers, or newsletters if you have explicitly opted in to receive such communications. You can opt out at any time. * Security: To detect, prevent, and address technical issues, fraud, or other illegal activities and to protect the security of our services and customers.
3. How Pro Locksmith Corp Shares Your Information
Pro Locksmith Corp does not sell or rent your personal information to third parties for their direct marketing purposes. We may share your information in the following circumstances:
* Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and delivering our services, such as payment processors, dispatching software, customer relationship management (CRM) systems, and IT support. These providers are bound by confidentiality agreements and are only permitted to use your information for the specific purposes for which we engage them. * Technicians and Dispatchers: Your contact and service details are shared with our certified locksmith technicians and dispatch personnel to enable them to perform the requested service efficiently and accurately. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). * Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. * With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
4. Data Protection and Security Measures
Pro Locksmith Corp takes the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect the information we collect from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
* Secure Servers: Storing data on secure servers with restricted access. * Access Controls: Limiting access to personal information to authorized employees and service providers who need it to perform their job functions. * Data Encryption: Using encryption technologies where appropriate, especially for payment information transmitted to third-party processors. * Regular Audits: Periodically reviewing our security practices to ensure they remain effective.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Third-Party Services and Links
Our website may contain links to third-party websites or services that are not operated by Pro Locksmith Corp. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
We utilize Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as your IP address, browser type, and pages visited. This data is used to analyze website traffic and improve our online presence. You can learn more about Google's privacy practices and how to opt-out of Google Analytics by visiting their website.
6. Cookies and Tracking Technologies
Pro Locksmith Corp uses "cookies" and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files placed on your device.
* Purpose of Cookies: We use cookies for essential website functionality, to analyze website traffic, remember your preferences, and improve your browsing experience. * Types of Cookies: * Necessary Cookies: Essential for the website to function correctly. * Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously. This helps us improve our website's structure and content. * Managing Cookies: You have the option to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
7. Your Privacy Rights (US State Privacy Laws)
Depending on your state of residence, you may have specific rights regarding your personal information under applicable US state privacy laws, such as the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Utah Consumer Privacy Act (UCPA), and the Connecticut Data Privacy Act (CTDPA). Pro Locksmith Corp respects these rights where they apply to our collection and use of your personal information.
These rights may include:
* Right to Know: The right to request that we disclose to you what personal information we collect, use, disclose, and sell/share about you. * Right to Delete: The right to request the deletion of personal information that we have collected from you, subject to certain exceptions. * Right to Correct: The right to request that we correct inaccurate personal information that we maintain about you. * Right to Opt-Out of Sale/Sharing: The right to opt-out of the "sale" or "sharing" of your personal information as defined by applicable state laws. Pro Locksmith Corp does not sell or share personal information in exchange for monetary compensation. To the extent "sharing" for cross-context behavioral advertising (as defined by CCPA) applies to our use of cookies and tracking technologies, you may exercise this right through our cookie consent banner or by configuring your browser settings. * Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before processing your request to protect your privacy and security.
8. Data Retention
Pro Locksmith Corp retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide services, satisfy any legal, accounting, or reporting requirements, and to resolve disputes. The specific retention periods depend on the type of information and the purpose for which it was used.
For example:
* Information related to service requests and payments is typically retained for several years for accounting, tax, and warranty purposes. * Website usage data (e.g., Google Analytics data) may be retained according to the policies of the respective third-party service. * Call recordings may be retained for a limited period for quality assurance and training.
9. Children's Privacy
Our services are not intended for individuals under the age of 13. Pro Locksmith Corp does not knowingly collect personal identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
10. Changes to This Privacy Policy
Pro Locksmith Corp may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact Pro Locksmith Corp:
Pro Locksmith Corp 100 N Tryon St Charlotte, NC 28202 Email: info@charlotteprolocksmith.com
